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Complaint Letter Samples: Complaint letters are sometimes necessary. complaint letter examples

Complaint Letter Samples

Letter of Complaint - Definition

A letter of complaint, or complaint letter, is normally written to deal with a problem situation when other attempts (i.e. phone contacts, e-mails, etc.) have failed to rectify the situation.

The complaint letter formalizes a problem situation by putting it into writing and is usually the last resort to try to get a situation resolved.

Properly written complaint letters can be very powerful and almost always get results, making them worth writing. To read an article on the subject of writing effective complaint letters, click here.

Note: Although complaint letters can be written for business situations (and often are) the typical complaint letter involves a personal situation; i.e. when a letter of complaint is written by an individual to a business or another person.

Sample Complaint Letters

The following letter of complaint templates are real-life examples of the typ czksthhj. moncler vancouver bootses of complaint letters typically written by individuals when dealing with personal complaint situations.

Complaint Letter - customer to company re: poor service.

Letter of Complaint - complaint to a neighbour re: water damage.

Real-Life Complaint Letter Templates

The thing that makes the above two complaint letter examples different from what you will typically find online is that they are "real-life templates". In other words, they are complete, fully-formatted letters, written by professionals for actual real-life personal situations.

These are NOT your typical fill-in-the-blanks templates. They are complete letters that one can quickly learn from and adapt to fit one's own situation.

When you need to write a letter of complaint, or complaint letter, it is always helpful to have some real-life samples that show you exactly how a professional writes a letter for a similar real-world situation.

For instant access to a letter writing style guide with more than 100 real-life templates that you can download straight into your word processor and copy, cut, paste, and use as you like, check out:
Instant Letter Writing Kit

complaint letter examples

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moncler jacket womens complaints letters writing complaints letters - examples of how to write good complaints letters Here are simple tips, templates and examples for writing good complaints letters. This approach to complaints letter-writing is effective for private consumers and for business-to-business customers who seek positive outcomes from writing letters of complaint. The principles apply to complaints emails and phone calls too, although letters remain generally the most reliable and effective way to complain, especially for serious complaints. Effective complaints letters (and any other way of complaining) should be: concise authoritative factual constructive friendly Imagine you are the person receiving customers' letters of complaints. This helps you realise that the person reading your letter is a real human being with feelings, trying to do their job to the best of their abilities. Your letter should encourage them to respond positively and helpfully to the complaint. No matter how mad you feel, aggression and confrontation does not encourage a helpful reaction to complaints. Good complaints letters with the above features tend to produce better outcomes: Concise letters can be understood quickly. Authoritative letters - letters that are well written and professionally presented - have more credibility and are taken more seriously. Factual letters enable the reader to see immediately the relevant details, dates, requirements, etc., and to justify action to resolve the complaint. Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions. Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help. These complaints methods are based on cooperation, relationships, constructive problem-solving, and are therefore transferable to phone and face-to-face complaints. See the customer service code of practice and tips , to understand more about the organization's view of complaints handling. What are the tips and secrets of effective complaints letter writing? (Please note that UK English tends to prefer the spelling ISE in words such as apologise, organise, etc., whereas US English prefers IZE. Obviously in your letters use the appropriate spelling for your particular audience.)

Airline Complaint Letter Sample


[Today's Date]



[Airline Name]

[Company Street Name]

[City, State, ZIP Code]



[Your Name]

[Your Address]

[City, State, ZIP Code]

[Record Locator Code OR any other way to identify you as a Customer]

[Your E-mail]

RE: Complaint About Flight Number [Flight Number] from [Origin] to [Destination]


Dear Sir or Madam,

I am writing to let you know about an unsatisfactory service your Airline provided to me during my recent flight from [Origin] to [Destination].

Specifically, [Describe the problem, such as:


- My flight was delayed / canceled

- My luggage was damaged, delayed, or lost OR I was overcharged for an extra bag

- I had a problem with my ticket / reservation, OR problem boarding the plane

- Personnel was rude, poorly trained, and not helpful / inattentive

- Food was substandard and impossible to eat

- I was not able to obtain a proper refund / adjustment for my ticket

- My plane was overbooked, so I was not able to fly out on time

- Any other reason for your complaint]


As a direct result of the above-mentioned problem, I've suffered [Describe your loss, such as:


- Missed my connecting flight

- Unforeseen expenses on hotel / food / transportation

- Loss of personal property

- Stress due to inability to get on the plane

- Offense from the rude employee

- Food poisoning

- Monetary loss

- Broken vacation schedule

- Any other loss you've suffered]

Being a repeat customer of your Airline, I would like to give you an opportunity to earn my business back.

I believe the fair resolution of my complaint would be [Describe desired outcome, such as:

- Full or partial refund of the ticket price

- Gift Card or voucher for XXX dollars

- Certain number of flyer miles

- Compensation for lost luggage

- Any other remedy you feel is appropriate]


Thank you very much for looking into this matter.


I am looking forward to hearing from you within the next two weeks.

[Your Name] [Your Signature]




Disclaimer: While every effort has been made to ensure the accuracy of this publication,  it is not intended to provide legal, medical, accounting, investment, or any other  professional advice as individual situations will differ and should be discussed with an  expert and/or lawyer.

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